Refund policy
Alphee Studio Refund & Cancellation Policy
Alphee Studio is a monthly subscription service providing members with access to the Alphee Studio fitness app, training programs, workouts, tracking tools and other included features.
By subscribing to Alphee Studio, you acknowledge and agree to the following refund and cancellation terms.
1. Monthly Subscription
Alphee Studio is a recurring monthly subscription. Your subscription will automatically renew each month on your billing date unless you cancel your subscription before the next renewal.
2. No Refunds
All subscription payments are non-refundable.
Once a monthly subscription payment has been successfully processed, Alphee Studio does not provide refunds, credits or partial refunds for:
- Unused subscription time
- Failure to use the app or included features
- Change of mind
- Accidental or unwanted renewal
- Cancelling part-way through a billing period
- Failure to cancel before the next billing date
- Personal circumstances or changes in availability
We encourage you to review the subscription terms before signing up.
3. Cancellation
You may cancel your Alphee Studio subscription at any time after your initial sign-up.
Cancellation will prevent your subscription from automatically renewing for the following billing period. You will generally retain access to Alphee Studio until the end of your current paid billing period.
Cancelling your subscription does not result in a refund or credit for the remaining days of your current billing period.
4. Responsibility for Cancellation
It is the subscriber’s responsibility to cancel their subscription before their next scheduled billing date if they do not wish to be charged for another month.
Deleting the Alphee Studio or HubFit app from your device does not cancel your subscription.
5. Subscription Access
Alphee Studio is delivered through the HubFit platform. You are required to download the HubFit app to access your Alphee Studio membership.
If you cancel your subscription, your access to Alphee Studio will end when your current paid subscription period expires.
6. Billing Issues
If you believe you have been incorrectly charged due to a technical or billing error, please contact Alphee Studio as soon as possible so the matter can be reviewed.
Nothing in this policy is intended to exclude or limit any rights you may have under applicable Australian Consumer Law that cannot legally be excluded.
7. Acceptance of Terms
By purchasing an Alphee Studio subscription, you confirm that you have read and understood this No Refund & Cancellation Policy and agree to its terms.